Refund Policy

Effective Date: 21/8/2023

Thank you for choosing our AI Logo Generator web application. We strive to provide a seamless experience for our users while offering high-quality logo generation services. Please read this Refund Policy carefully before making any purchase. By purchasing and using credits for logo generations on our platform, you agree to the terms outlined below.

• Credit Purchases

  Credits are the currency used to access logo generation services on our platform. When you purchase credits, you are acquiring a license to use our AI logo generation service. Credits are non-transferable and non-refundable once they have been used to initiate a logo generation process.

• Non-Refundable Usage

  Credits become non-refundable once they are used to start the logo generation process. Once a logo generation has been initiated using credits, regardless of the outcome, no refund will be issued for the credits spent.

• Refund Eligibility

  Refunds will only be considered in the following circumstances:
  • Technical Issues:
    If our platform experiences technical difficulties that prevent you from accessing or using the logo generation services after purchasing credits, you may be eligible for a refund. Such cases will be assessed on an individual basis.
  • Unauthorized Transactions:
    If there is evidence of unauthorized access to your account resulting in credit purchases that you did not initiate, you may request a refund. We will investigate these cases and refund credits if the claim is valid.

• Refund Process

  To request a refund, please follow these steps:
  • Contact our customer support team at customer support email within 7 days of the credit purchase or the incident leading to the refund request.
  • Provide relevant details about your purchase, including the date, amount, and any supporting documentation.
  • Our customer support team will review your request and respond within a reasonable time frame.

• Discretionary Refunds

  In some cases, we may choose to offer discretionary refunds outside of the circumstances mentioned above. These decisions will be made at our sole discretion and will be based on factors such as user satisfaction, platform performance, and fairness.

• Modifications to the Refund Policy

  We reserve the right to modify, amend, or update this Refund Policy at any time. Any changes will be effective upon posting on our website. It is your responsibility to review this policy periodically to stay informed about our refund practices.